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Everything you need to know about the product and billing.
We accept Paypal, Visa & Master Credit Cards, Alipay and wire transfer.The Paypal is highly recommend.
PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at Floric to purchase items by Credit Card, Debit Card, or E-Check (i.e. using your regular Bank Account). Floric.uk cannot see your card number as it is securely encrypted through PayPal’s server. This limits the risk of unauthorized use and access.
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service at support on our home page as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped out, then the shipping information will not be able to be changed while the package is in transit.
Once your payment has been received, we will send you a notification email to inform you about the order.
We offer information invoice in the package, also send the information invoice via e-mail after package shipped out.
Yes, you can, as long as it hasn’t been shipped yet.
We have USPS, UPS, EMS, DHL, FedEx, Postal Service, etc.
Free! Yes, Free Shipping on all order
If the item is in stock, we will ship it out within 1-2 working days. If not, we may need 1-7 days to prepare for that.
The estimated delivery time is typically 2-5 business days, but it may take 7-15 days during holiday seasons or due to unforeseen shipping conditions
Once the tracking number is available, we will email to inform you, and you can track it online by accessing the website of the relevant delivery company.
It’s the buyer.
Usually, we’ll declare a lower (as your remark) value of your package or split it into several packages to ship.
Accordion Content
1. To initiate a return, please contact with sales manager within 3 days.
2. Items must be unworn and unwashed, undamaged, unaltered.
3. Lingerie or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.
4. Any returns must be made at your own cost, after return, please write tracking number and website to sales manager.
5. Generally, we will refund within 7 business days after receive return items. Please note that you will still be responsible for any return shipping fees, actual shipping charges and tax for return.
Note: Please don’t return goods to the sender address on the package. It is not a return address. Please contact with sales manager to get a return address.
1. If you have received a damaged or defective item, please contact with sales manager within 3 days to inform us of the issue.
2. You must add the photo or video of damage/defect item in email.
3. After confirming that the product has quality defects, we will arrange the refund to your original payment method or your shewin account balance without return damaged or defective item.
4. Generally, it will takes 3-5 business days for corfirm and refund.
Note: If we have not receive message or e-mail within 3 days after you receive the parcel, it will no longer qualify for a refund. We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
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